Right of withdrawal for Individual-3D – simply and clearly explained:
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Cancellation period : You have 14 days from the day of delivery of the goods to decide whether you wish to keep the goods.
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Declaration of withdrawal : If you wish to exercise your right of withdrawal, please inform us by means of a clear declaration (e.g. by e-mail (to support@individual-3d.de) or letter).
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Compliance with the deadline : Make sure to send your cancellation notice within the 14-day period.
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Confirmation and instructions for return : After receiving your cancellation notice, we will send you a confirmation and all necessary information for returning the goods.
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Return costs : You are responsible for the direct costs of returning the goods.
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Processing time and refund : We will process your cancellation and initiate the refund within 14 days of returning the goods.
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Exceptions and loss of value : Please note the exceptions to the right of withdrawal. If the goods have lost value due to unnecessary handling on your part, you are obliged to compensate for the loss in value.
For a comprehensive overview, please visit our cancellation/return policy on the website.
If you have any further questions, please do not hesitate to contact us via our contact form !
